At Kimipost, we strive to provide a seamless and hassle-free shipping experience for our customers. However, we understand that there may be instances where you need to request a refund or cancel an order. We have outlined our refund and cancellation policy below to ensure transparency and clarity.
Refund Policy
- Eligible Orders: You are eligible for a refund if the order has not been shipped or if the item(s) have been returned to us in their original condition.
- Refund Timeline: We process refunds within 7-10 business days of receiving the returned item(s) or confirming the order cancellation. The refund will be credited back to the original payment method used for the purchase.
- Refund Exceptions: Some items may not be eligible for a refund, such as custom-made or personalized products, or items that are subject to wear and tear. We reserve the right to deny a refund request if the item(s) are not returned in their original condition.
- Refund Fees: Kimipost may deduct a processing fee of up to 2% of the order value to cover the costs associated with the refund transaction. This fee is in line with Razorpay’s terms and norms.
Cancellation Policy
- Cancellation Deadline: You can cancel your order until it is picked up.
- Cancellation Process: To cancel an order, please contact our customer support team at support@kimipost.com or through our website’s chat feature. Our team will assist you with the cancellation process.
- Cancellation Fees: Kimipost may deduct a cancellation fee of up to 2% of the order value to cover the administrative costs associated with the cancellation. This fee is in line with Razorpay’s terms and norms.
- Exceptions: Some orders may not be eligible for cancellation, such as custom-made or personalized products, or items that have already been picked
We understand that unexpected situations may arise, and we are committed to handling refund and cancellation requests with empathy and efficiency. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team.
Citations:
[1] https://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/12375464/20c1f6ce-4987-4ca6-8c51-8772e92c630e/Jira.csv
[2] https://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/12375464/852038a8-5433-496b-978b-c2a31788d442/Kumipost Company Profile.pdf
